Ventrica is delighted to be shortlisted for Direct Commerce Award
Ventrica is pleased to announce that it has been shortlisted for Direct Commerce magazine’s Partnership of the Year (POYA) Awards 2015 under the category ‘3PL’ (Third Party Logistics) that recognises excellence for its contact centre/customer service provision for patented footwear specialist VivoBarefoot, for whom it provides multi-channel and multi-lingual customer services that has resulted in increased e-sales of 300%.
VivoBarefoot chose to work with outsourced omni-channel customer contact centre Ventrica because it had both the expertise and scalability to provide a centralised UK hub for service for all its territories. Since then the London-based brand has trebled its unit sales across their ecommerce channels in the UK, Europe and USA and with the introduction of multi-lingual speakers has realised a 90% increase in sales conversion levels.
Head of E-Commerce for VIVOBAREFOOT, Paul Walker explains “The value of knowledge that Ventrica provides shouldn’t be underestimated. They recruit a high quality of personnel….The fact that the Ventrica team is available 24/7 helps to meet and surpass our customers’ expectations as they wish to be able to call or communicate over other channels such as email or Facebook, at any time of the day.”
The awards will be held on the evening of 22nd October 2015 at the Lancaster London Hotel with a strong attendance from the direct commerce retail sector. To find out more about the awards please visit: http://www.directcommercemagazine.com/awards
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