November 2011
How to cope with the holiday season
Contact centres are often under extreme pressure during the festive season, says Dino Forte. So with the countdown of shopping days left to Christmas already…
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October 2011
Dino Forte comments on how has outsourcing been affected by the recession
Outsourcing typically thrives during a downturn because it allows organisations to reduce headcount, improve efficiency and reduce costs. During a recession…
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September 2011
TV celebrity Eamonn Holmes visits Ventrica
Ventrica was proud to welcome Presenter of Sky News Sunrise and ITV's This Morning, Eamonn Holmes who recently visited its Southend-based contact centre to shoot…
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September 2011
Dino Forte, MD at outsourced contact centre Ventrica, has a stern warning for online businesses: Don't hide behind your website or risk alienating new and existing customers.
The internet has changed the way we find information forever. You can find out about virtually any subject within a few mouse clicks and we can order pretty much any type of good or service without…
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June 2011
My week: Dino Forte of Ventrica (By Hannah Prevett) - The entrepreneur on staying behind the camera, being a glutton for punishment and why he's staying put in Southend.
My week is a real mess. The only real structure is that if I'm in the office then I'll hold a 10 o'clock meeting with the sales and management teams. We're a contact centre – we handle all the telephone…
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April 2011
Southend, UK, April 2011 - Outsourced contact centre, Ventrica which provides niche, high quality customer contact services, has won a contract to supply inbound call management services for Tempcover, the UK’s leading broker for temporary car and van insurance.
CEO at Tempcover, Alan Inskip commented, “We looked at a number of outsourcers, but Ventrica’s professionalism, competitive pricing and FSA accreditation, convinced us that they could be the ideal partner to manage our inbound telephony operation.”…
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March 2011
Outsourced contact centre selected by software giant to provide lead generation services
Ventrica which provides niche, high quality customer contact services, has won a contract to supply B2C and B2B lead generation services for global technology software giant, Nuance Communications…
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February 2011
New outsourced 'Quality Control' service launched for in-house contact centres
Essex based contact centre outsourcer, Ventrica this week launched a new "Quality Control" service targeted at companies that manage their own in-house contact centres. The offering is designed to provide a high calibre professional outsourced solution that will help companies better manage and improve their quality & compliance processes.…
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