Did you know that webchat is one of the fastest growing mediums for customers wishing to make contact with your organisation?
In the recent White Paper, "Online Retail Checkout Challenges and Market Opportunities", it states that UK companies are now spending more of their marketing budgets than ever in encouraging customers onto their websites, with a figure approaching £17 Billion at the end of 2008 and expecting to triple by 2012! The report also states that up to 60% of hot prospects fail to complete the journey to paying customer, therefore resulting in substantial revenue losses.
With this in mind the companies who are most web-centric will be better placed to maximise potential sales at that crucial point of purchase and enhance the customer’s overall online experience.
Here at Ventrica our webchat and collaboration application software gives you the ability to offer human assistance to customers whilst they are on your website, thus increasing your opportunities for profitable contact. We can ping the customer a message asking if they need assistance at the point a sale is about to be lost, offer advice and information about your products and services, respond to questions quickly and efficiently and all without the need for voice contact! What’s more we can queue chats separately by service type and deal with multiple chat sessions simultaneously.
Our webchat service can be applied in numerous ways helping you to increase sales, reduce revenue loss, provide information, advice and online support in an unobtrusive and professional manner.
Lets face it not everyone always wishes to pick up the phone!
Ventrica provides intelligent multi-channel customer contact solutions