If your company is driven by seasonal demands and adhoc events then you will be all too familiar with the pressure on internal resources in trying to cope with heavy peaks in call volume. Not only can it create staffing issues but also it can lead to a degradation of service and overall inefficiency. This can then result in damaged customer relations, a reduction in profitability and most importantly can threaten brand credibility.
Ventrica operates a state of the art "on-demand" call and email handling bureau. Operating 24/7, 365 days of the year, we can help you handle the peaks and troughs of call volume ensuring your customers are dealt with quickly, efficiently and professionally. Next generation technology ensures calls and emails can be handled seamlessly and your customers need never know they are speaking to a third party.
Our bureau operation is entirely flexible allowing our clients to switch the service on and off as required and what’s more you only pay for calls and emails we handle on your behalf and nothing more.
Intelligent software allows us to handle ever more complicated enquiries that most outsourced contact centres would not even contemplate within a bureau environment. We can handle customer service enquiries, provide details on your products and services, capture and process orders on your behalf, look up existing customer information, provide that front-line support when you need it most and much, much more. What’s more our bureau capability ensures our customers don’t have to commit to paying hourly rates for what can often amount to sporadic call activity.
So whatever your requirements, speak to Ventrica and we’ll scope a tailor-made solution that can help you provide your customers with a more streamlined, cost effective and efficient service.
- Media Response and DRTV Handling
- Order Handling and Processing
- Brochure and Information Request Lines
- Inbound Sales
- Helpdesk Support
- HR Recruitment and Absence Management
- Charitable Donation Lines
- Overspill and Out of Hours Call Handling
- Whistle-Blowing Services
- Email and Internet Response
- 24/7 Emergency Response
- Disaster Recovery
Ventrica provides intelligent contact solutions at sensible prices