With ever changing technology, companies that run in-house contact centres are faced with the continual need to upgrade existing systems and costly additional training of IT staff and management. Due to the substantial costs involved often running into six figure numbers, companies are more than ever looking at ways to reduce their capital outlay and lower staff costs.
The hosted contact centre market is moving out of the early adopter stage, with immense growth potential for the future and is expected to grow at a compound annual growth rate (CAGR) of 34.1% from 2006 through to 2013. For small seat deployments (up to 100 seats) alone, this aggressive growth is forecasted at an even higher CAGR of 41.3% for the same period. (Frost and Sullivan 2007) The global hosted market is predicted to grow from $1 bn 2005 to $6.9 bn in 2009, with 58% telephony and 42% contact centre. (TSS Partners)
With a unique package of "best of breed" solutions Ventrica can allow any business the ability to deploy "world class" contact centre and enterprise wide communications; including home working and mobile convergence. Benefits are short lead times, no capital investment, reduced total cost of ownership, increased productivity and it removes the need to invest in costly technology or resources. Additionally the service is flexible, scalable and future proofed through regular updates.
So for companies who prefer to manage their own contact centres but want to avoid the substantial capital investment in technology and subsequent systems management then we can offer the perfect solution!
To find out more call us now on 01702 445860