Customer Management

If your business is driven by seasonal demands and ad hoc events then you will be familiar with the pressure on internal resources in trying to cope with heavy peaks in call volume.

If your business is driven by seasonal demands and ad hoc events then you will be familiar with the pressure on internal resources in trying to cope with heavy peaks in call volume.

Customer management services delivered with care, integrity and pride.

Why choose Ventrica?

Customers are the lifeblood of any organisation and they need nurturing. Ventrica provides professional customer management services on behalf of numerous “Blue Chip” companies and we can help your organisation deliver more sales, retain your customers longer, develop the customer relationship and increase the customer lifetime value.

Whether they require initial information, are considering becoming a customer or are already an advocate of your brand, our customer management expertise can help deliver an outstanding experience across every channel.

So, if you require a partner to interact with your clients then make sure to choose a reputable company with a proven background of successful customer management. Choose Ventrica!

To find out more contact us today on 01702 445860 or via email info@ventrica.co.uk

Accreditations and Awards

Ventrica's excellence has been recognised by the following industry-leading authorities…

  • Partnership of the Year Awards 2015 - Winner
  • European Contact Centre and Customer Service Awards 2015
  • UK National Contact Centre Awards 2016
  • Partnership of the Year Awards 2015 - Winner
  • UK National Contact Centre Awards 2016
  • UK National Contact Centre Awards 2016
  • London and South East - Contact Centre Of The Year 2016 - Winner
  • London and South East - Best Outsourced Partnership 2016 - Finalist
  • London and South East - Advisor Of The Year 2017 - Winner
  • London and South East - Outsourcing Partnership of the Year 2017 - Winner
  • Call Centre Management Association
  • Financial Conduct Authority - FCA
  • SGS
  • UKAS Management Systems
  • ICO
  • Members of UK Contact Centre Forum - UKCCF