Contact Centre

We have the technical infrastructure, process expertise and outsourcing experience of the largest outsourced contact centres in the industry.

We have the technical infrastructure, process expertise and outsourcing experience of the largest outsourced contact centres in the industry.

Ventrica is a 254 seat outsourced contact centre provider. Our value proposition focuses on the fact we have the technical infrastructure, process expertise and outsourcing experience of the largest outsourced contact centres in the industry, but at much lower cost and without long term commitment.

Why choose Ventrica?

Our service offering is designed to integrate seamlessly with our clients‘ key objectives of reducing costs, increasing profitability, driving brand loyalty and enhancing the customer experience. Our contact centre is based here in the UK and we operate 24/7, providing “round the clock” customer contact at price-competitive rates.

Visit our contact centre and you will be greeted by a middle-management team who have numerous years of experience in implementing, managing and delivering sales and customer service programs on behalf of some of the world’s best known companies. Intelligent technology means we can integrate calls, email, web chat and sms, so your customers can reach you in whichever channel they choose.

So, whether you require a simple response handling service or a full-blown customer management solution, we can help.

Before choosing a contact centre partner make sure you visit them first and that you are confident in their ability to represent you professionally – We would welcome your visit to our contact centre!

To find out more contact us today on 01702 445860 or via email info@ventrica.co.uk

Accreditations and Awards

Ventrica's excellence has been recognised by the following industry-leading authorities…

  • Partnership of the Year Awards 2015 - Winner
  • European Contact Centre and Customer Service Awards 2015
  • UK National Contact Centre Awards 2016
  • Partnership of the Year Awards 2015 - Winner
  • UK National Contact Centre Awards 2016
  • UK National Contact Centre Awards 2016
  • London and South East - Contact Centre Of The Year 2016 - Winner
  • London and South East - Best Outsourced Partnership 2016 - Finalist
  • London and South East - Advisor Of The Year 2017 - Winner
  • London and South East - Outsourcing Partnership of the Year 2017 - Winner
  • Call Centre Management Association
  • Financial Conduct Authority - FCA
  • SGS
  • UKAS Management Systems
  • ICO
  • Members of UK Contact Centre Forum - UKCCF