Work with us

If you have a "can do" attitude, a happy personality and great verbal and written communication skills, then we could have just the job for you...

If you have a "can do" attitude, a happy personality and great verbal and written communication skills, then we could have just the job for you...

Come to work for Ventrica and you will be joining a company that really does value its staff. Walk through our operation and you will witness a lively and friendly atmosphere that engenders great team spirit.

Current opportunities

We are an equal opportunities employer and employ a diverse range of staff from all age groups who are focused on adding value to our business and that of our clients. If you have a "can do" attitude, a happy personality and great verbal and written communication skills, then we could have just the job for you!

Team Manager - International Fashion Brand

We are delighted to have been selected to partner with one of the largest international fashion brands, to provide a superb customer service experience via telephone, email and social media. This role is all about becoming a brand ambassador and supporting and managing your team to ensure you hit KPIs and SLAs.

Key benefits of the role:
  • Competitive salary
  • Busy and varied role
  • Work with an amazing brand
Who we are:

We are a European award-winning state-of-the-art contact centre specialising in all forms of customer contact from calls through to web chat and social media. Join the Ventrica family and you will be working in a friendly and welcoming environment, in a modern and prestigious office in the heart of Southend-on-Sea with great commuting links and amazing views of the Thames Estuary.

What will I do in the role?

You will ensure your team feel supported and engaged on each shift. You will need to build trust and loyalty to ensure your team are happy, because if you look after your team they will ensure the customers are happy. You will be leading by example and will become the leading brand ambassador for the client’s Ventrica team. It is vital that your team ensure customer service is provided at a high standard and ensure all customers can communicate with ease by acting quickly and consistently.

Your Customer Service Advisors will be the voice of this esteemed brand and you will need to guarantee that the customer is at the heart of every conversation. You will, on average, manage between 10-15 advisors with the help of Senior Customer Service Advisors. This role will have various shift patterns available as the service will be available 24/7 and can be full or part-time. In your absence the Senior will assume managerial responsibilities.

What do I need? (Essential/Desired)
  • Have the right to work legally in the UK (E)
  • A minimum of GCSE English grade C or equivalent (exceptional circumstances considered). You must have superb written and spoken English (E)
  • A desire and genuine passion for delivering excellent customer service ensuring an empathetic approach (E)
  • Outstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customer (E)
  • Excellent leadership and communication skills (E)
  • A diverse skill set which includes (E) (but not limited to):
  • Conflict management
  • Negotiation and influencing
  • Adaptability
  • Delegation and time management
  • Have a real enthusiasm about joining the Ventrica family and developing your career with us (E)
  • Experience of working in a customer facing environment (E)
  • Experience of managing and leading a team (E)
  • Experience of developing your team and leading on KPIs (E)
  • Experience of working in a contact centre environment (D)
  • An understanding or keen interest in social networking (D)
Job reference:

Please quote WEB-TM when applying for this role.


APPLY TODAY

Apply today by sending your CV and covering letter to jobs@ventrica.co.uk explaining why you'd like to join the Ventrica family.

jobs@ventrica.co.uk

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Accreditations and Awards

Ventrica's excellence has been recognised by the following industry-leading authorities…

  • Partnership of the Year Awards 2015 - Winner
  • European Contact Centre and Customer Service Awards 2015
  • UK National Contact Centre Awards 2016
  • Partnership of the Year Awards 2015 - Winner
  • UK National Contact Centre Awards 2016
  • UK National Contact Centre Awards 2016
  • London and South East - Contact Centre Of The Year 2016 - Winner
  • London and South East - Best Outsourced Partnership 2016 - Finalist
  • London and South East - Advisor Of The Year 2017 - Winner
  • London and South East - Outsourcing Partnership of the Year 2017 - Winner
  • Call Centre Management Association
  • Financial Conduct Authority - FCA
  • SGS
  • UKAS Management Systems
  • ICO
  • Members of UK Contact Centre Forum - UKCCF