Work with us

If you have a "can do" attitude, a happy personality and great verbal and written communication skills, then we could have just the job for you...

If you have a "can do" attitude, a happy personality and great verbal and written communication skills, then we could have just the job for you...

Come to work for Ventrica and you will be joining a company that really does value its staff. Walk through our operation and you will witness a lively and friendly atmosphere that engenders great team spirit.

Current opportunities

We are an equal opportunities employer and employ a diverse range of staff from all age groups who are focused on adding value to our business and that of our clients. If you have a "can do" attitude, a happy personality and great verbal and written communication skills, then we could have just the job for you!

Night Shift Advisor - Fashion Brand

We are delighted to have been selected to partner with one of the largest international fashion brands, to provide a superb customer service experience via telephone, email and social media. This role will be working five nights on a three-week Rota - we will consider part time applications who can work a full shift.

Key benefits of the role:
  • Fixed shift (23:00 – 07:00)
  • Busy and varied role
  • Work with an amazing brand
Who we are:

We are a European award-winning state-of-the-art contact centre specialising in all forms of customer contact from calls through to web chat and social media. Join the Ventrica family and you will be working in a friendly and welcoming environment, in a modern and prestigious office in the heart of Southend-on-Sea with great commuting links and amazing views of the Thames Estuary.

What will I do in the role?

You will be delivering excellent customer service to a high standard, so that all customers can communicate with ease, by acting quickly and consistently.

You will be the voice of the brand and you will need to make sure that the customer is at the heart of every conversation.

What do I need? (Essential/Desirable)
  • Have the right to work legally in the UK (E)
  • A minimum of GCSE English grade C or equivalent (exceptional circumstances considered). You must have superb written and spoken English (E)
  • A desire and genuine passion for delivering excellent customer service ensuring an empathic approach (E)
  • Outstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customer (E)
Job reference:

Please quote WEB-NIGHTJC when applying for this role.


APPLY TODAY

Apply today by sending your CV and covering letter to jobs@ventrica.co.uk explaining why you'd like to join the Ventrica family.

jobs@ventrica.co.uk

Share this role

Accreditations and Awards

Ventrica's excellence has been recognised by the following industry-leading authorities…

  • Partnership of the Year Awards 2015 - Winner
  • European Contact Centre and Customer Service Awards 2015
  • UK National Contact Centre Awards 2016
  • Partnership of the Year Awards 2015 - Winner
  • UK National Contact Centre Awards 2016
  • UK National Contact Centre Awards 2016
  • London and South East - Contact Centre Of The Year 2016 - Winner
  • London and South East - Best Outsourced Partnership 2016 - Finalist
  • London and South East - Advisor Of The Year 2017 - Winner
  • London and South East - Outsourcing Partnership of the Year 2017 - Winner
  • Call Centre Management Association
  • Financial Conduct Authority - FCA
  • SGS
  • UKAS Management Systems
  • ICO
  • Members of UK Contact Centre Forum - UKCCF