Work with us

If you have a "can do" attitude, a happy personality and great verbal and written communication skills, then we could have just the job for you...

If you have a "can do" attitude, a happy personality and great verbal and written communication skills, then we could have just the job for you...

Come to work for Ventrica and you will be joining a company that really does value its staff. Walk through our operation and you will witness a lively and friendly atmosphere that engenders great team spirit.

Current opportunities

We are an equal opportunities employer and employ a diverse range of staff from all age groups who are focused on adding value to our business and that of our clients. If you have a "can do" attitude, a happy personality and great verbal and written communication skills, then we could have just the job for you!

Account Manager - Client Services

We are recruiting for an Account Manager to join our Client Services team here at our European award-winning contact centre based in Southend on Sea.

As Account Manager you will lead and inspire others at all levels within the designated account to maximise their individual potential and consequently that of the business. A key element of the role is the ownership and cultivation of excellent working relationships with the client; serving as the central POC for client communications, identifying client requirements, objectives and goals, delivering through operational excellence.

Key Deliverables

In-depth understanding of the products and services offered by the client.
To achieve and maintain the highest levels of client and customer satisfaction and quality across all lines of business within the account.
Accountability for ensuring that all operational performance measures are consistently set and achieved/exceeded at both team and individual level.
Conducting regular strategic reviews of the account through the means of presentations.
To champion ‘Quality’ as a key business driver and develop a culture of continuous improvement.
Analysing, interpreting and reporting on complex operational performance statistics as a strategic management tool, identifying areas of under-performance and proactively implementing solutions.
Working with the Sales Team in the development and growth of existing client accounts and actively participating in the pursuit of new clients and the bid process.
Developing excellent working relationships across all functions within the business, utilising resources to ensure delivery of operational excellence.
Ensures that client issues are dealt with in an efficient manner, informing the Head of Client Services or Managing Director of any problems that may arise.
Owns the contract and contract renewals for new work for an existing client.
Approves Change Orders and invoices, and is responsible for payment collections.
Leading ad-hoc projects as and when required.
Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.
Aware and in pursuit of opportunities for account growth and new business.
Communicates the client's goals and represent the client's interests to the team.
Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
Understanding of company capabilities and service, and effectively communicates all offerings to the client.
Reports to the Head of Client Services, providing regular input on all account activity, including status and call reports on a weekly basis.


Skills and Attributes

Exceptional oral and written communication skills.
Proficiency in MS Office applications, particularly Excel and PowerPoint.
Project management skills.
Calm under pressure - must be able to manage and deliver multiple projects.
Outstanding relationship building skills (internally and externally).
Process development skills; ability to keep work flowing, minimizing problems or delays.
The ability to explain complex information clearly and simply.
A passion for continuous improvement and innovation.
Highly organised.
Good negotiation skills.
The drive and motivation to meet targets.
Honesty and a trustworthy manner.
Accuracy and attention to detail.
The ability to analyse MI/data and provide recommendations to improve the client’s service offering.

Hours

Working hours would vary depending on the client requirements. Typically, the hours will be from 09:00 – 17:30, however, evening and weekend requirements are common during the initial stages of a new client set up.

Apply today by sending your CV and covering letter to jobs@ventrica.co.uk explaining why you’d like to join the Ventrica family.





Apply today

If this sounds like your ideal role, send your CV and a covering letter to:

jobs@ventrica.co.uk

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Accreditations and Awards

Ventrica's excellence has been recognised by the following industry-leading authorities…

  • Partnership of the Year Awards 2015 - Winner
  • European Contact Centre and Customer Service Awards 2015
  • UK National Contact Centre Awards 2016
  • Partnership of the Year Awards 2015 - Winner
  • UK National Contact Centre Awards 2016
  • UK National Contact Centre Awards 2016
  • London and South East - Contact Centre Of The Year 2016 - Winner
  • London and South East - Best Outsourced Partnership 2016 - Finalist
  • London and South East - Advisor Of The Year 2017 - Winner
  • London and South East - Outsourcing Partnership of the Year 2017 - Winner
  • Call Centre Management Association
  • Financial Conduct Authority - FCA
  • SGS
  • UKAS Management Systems
  • ICO
  • Members of UK Contact Centre Forum - UKCCF