Ventrica is managed by professionals with a combined industry experience of over 25 years in the outsourced contact centre sector.
We offer the full range of outsourced contact centre services (please see our services section) and can help with handling the response to a one-off advertising campaign, through to providing a professional and experienced telemarketing team to help you boost sales, or even provide you with a totally branded and managed customer service centre. We have the flexibility to scale up and down, as your business requires, providing on-demand services at price-competitive rates.
We operate from spacious, hi-tech and modern offices and we place great emphasis on the comfort and well-being of our staff. Our technology offering is "next generation" and at the leading edge of enterprise multimedia contact centres of today. (please see our technology section)
We have a passion for our business and the business of our clients and we continually strive for quality and consistency of service delivery.
Our objectives are simple;
- To create a greater level of client satisfaction
- To provide our clients with a measurable reduction in costs
- To add value to our client’s organisation
ISO Quality Policy
The Management of Ventrica Ltd are operating under the control of a documented, implemented and maintained Quality Management System.
It is our policy to seek to operate to comply with the requirements of BS EN ISO 9001:2008, to implement and operate fully through registration and annual review, and as a consequence, regularly review that the quality objectives are being met.
We are committed to working towards continual improvement of the Quality Management System through evaluation and review of our client's requirements against the Company's effectiveness in meeting these.
The management team are committed to continually investing in staff training and development at all levels and evaluates their performance through the appraisal system process and client reviews.
It is our belief that, in operating to the BS EN ISO Standard, and through continued assessment and membership of other professional bodies we will be able to continually improve our growth and performance and fulfil the requirements of our clients and industry.
Responsibility for upholding this policy is truly Company-wide under the guidance and with the assistance of the Managing Director and the Management team, who encourage the personal commitment of all staff to address Quality as part of their daily activities.
This policy is communicated to all persons working for or on behalf of the organisation.